Refund and Returns Policy

Last Updated: September 2026

At Wolf Apex (Pvt.) Ltd., we are committed to delivering high-quality custom sportswear, apparel, and manufactured products that meet the agreed specifications and quality standards. As a manufacturing company based in Sialkot, Pakistan, most of our products are made according to the customer’s specific requirements, including designs, measurements, fabrics, colors, branding, labels, and packaging.

Because our products are often custom-made or produced specifically for individual orders, our refund and return conditions differ from those of standard retail products.

1. Custom and Made-to-Order Products

Most products manufactured by Wolf Apex (Pvt.) Ltd. are customized according to the customer’s specifications. Once production has started, an order generally cannot be cancelled or returned simply because the customer has changed their mind.

Before production begins, customers are encouraged to carefully confirm:

  • Product designs and artwork

  • Sizes and measurements

  • Colors and color combinations

  • Fabric and material specifications

  • Logos, embroidery, printing, and branding

  • Labels and packaging requirements

  • Quantity and product specifications

The customer is responsible for approving the final specifications before bulk production begins.

2. Quality and Manufacturing Defects

We take quality control seriously and inspect products before shipment.

If you receive products with a manufacturing defect, incorrect specifications caused by our error, or a significant quality issue, please contact us as soon as possible after receiving the shipment.

We may request:

  • Order details or invoice

  • Photographs or videos of the issue

  • Product measurements

  • Images of labels or packaging

  • Other information necessary to investigate the claim

After reviewing the issue, Wolf Apex (Pvt.) Ltd. may, at its discretion and depending on the circumstances:

  • Replace the affected products;

  • Repair or correct the affected products where practical;

  • Provide a partial refund or credit; or

  • Provide another mutually agreed solution.

3. Incorrect or Damaged Products

If the products received are materially different from the approved specifications due to an error on our part, please notify us promptly.

If products are damaged during transportation, customers should provide photographs of the damaged packaging and products as soon as possible so that we can assess the matter and, where applicable, coordinate with the shipping or courier company.

Claims may not be accepted if the products have been altered, washed, worn, damaged after delivery, or otherwise used in a manner that makes it difficult to determine the original cause of the issue.

4. Returns

Because our products are primarily custom manufactured, we generally do not accept returns of correctly manufactured products simply because the customer no longer requires them, changes their mind, or ordered the wrong specifications.

Standard stock products, if applicable, may be considered for return on a case-by-case basis, provided that they are unused, undamaged, and in their original condition.

Customers must contact us and receive approval before sending any products back.

Please do not return products without contacting Wolf Apex (Pvt.) Ltd. first.

5. Refunds

If a refund is approved, the amount and method of the refund will depend on the circumstances of the order and the nature of the issue.

Refunds may be considered where:

  • We are unable to fulfill an order after accepting payment;

  • Products have a significant manufacturing defect attributable to us;

  • Products materially differ from the specifications approved by the customer due to our error; or

  • Another refund arrangement has been mutually agreed upon.

For approved refunds, processing time may vary depending on the original payment method, banking institution, payment provider, and international transfer procedures.

Any applicable bank, payment processing, currency conversion, or transfer charges may be deducted where permitted and applicable.

6. Deposits and Production Payments

For custom manufacturing orders, production may require an advance payment or deposit.

Once materials have been purchased, production has commenced, or customized goods have been manufactured specifically for an order, the advance payment may be non-refundable, except where otherwise agreed in writing or where the issue is attributable to Wolf Apex (Pvt.) Ltd.

The refundability of deposits may therefore depend on the stage of production and the circumstances surrounding the cancellation.

7. Samples

Customers may request samples for quality, design, fabric, sizing, or workmanship evaluation before placing a bulk order.

Sample charges and shipping costs may apply.

Once a sample has been approved by the customer, bulk production will generally be carried out according to the approved specifications. Minor variations that naturally occur during manufacturing, fabric production, dyeing, printing, or other production processes may occur and may not necessarily constitute a manufacturing defect.

Where applicable, sample charges may be adjusted or refunded against a subsequent bulk order according to the agreed terms.

8. Customer-Approved Designs and Specifications

Once the customer has approved artwork, samples, specifications, measurements, colors, fabrics, or other production details, Wolf Apex (Pvt.) Ltd. will manufacture the order based on those approved details.

We are not responsible for errors contained in customer-approved information, including:

  • Incorrect spelling or artwork;

  • Incorrect logos;

  • Incorrect measurements or size charts;

  • Incorrect colors or color references;

  • Incorrect quantities;

  • Incorrect labels;

  • Incorrect product specifications; or

  • Other information supplied or approved by the customer.

Customers are therefore advised to carefully review all details before providing final approval for production.

9. Sale, Clearance, or Specially Agreed Orders

Orders produced under special pricing, clearance arrangements, promotional terms, or other specifically agreed conditions may have different refund or return conditions.

Any special conditions will be communicated to the customer before confirmation of the order.

10. Shipping and Return Costs

Unless the return or replacement is required because of an error or manufacturing defect attributable to Wolf Apex (Pvt.) Ltd., the customer may be responsible for applicable return shipping costs.

Where a return is approved due to our manufacturing error, we will discuss the appropriate shipping arrangement with the customer.

Shipping charges, customs duties, taxes, bank charges, and other third-party costs may not be refundable unless otherwise agreed.

For international orders, customers are responsible for complying with applicable import requirements, customs procedures, and duties in their destination country.

11. Inspection Period

Customers should inspect their shipment promptly after delivery.

Any claim relating to defective, damaged, incorrect, or materially non-conforming products should be reported to us as soon as reasonably possible after receipt, preferably with clear photographs and supporting information.

Delays in reporting an issue may make it more difficult for us to investigate and resolve the matter.

12. Non-Returnable Circumstances

A return, replacement, or refund may not be accepted where:

  • The product was manufactured according to the customer’s approved specifications;

  • The customer changed their mind after production;

  • The customer supplied incorrect specifications;

  • The customer provided incorrect artwork or measurements;

  • The product has been worn, washed, altered, or damaged after delivery;

  • The issue results from improper use or care;

  • The product has been customized specifically for the customer and cannot reasonably be resold; or

  • The customer did not follow the agreed product specifications or care instructions.

13. How to Request a Return or Refund

To request a return, replacement, credit, or refund, please contact Wolf Apex (Pvt.) Ltd. with:

  • Customer name or company name

  • Order or invoice number

  • Product details

  • Description of the issue

  • Photographs or videos where applicable

  • Any relevant production or shipping information

Our team will review the request and communicate the available resolution.

Please do not send products back without receiving return instructions from us.

14. Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact:

Wolf Apex (Pvt.) Ltd.
Sialkot, Pakistan

Email: {email address}
Phone/WhatsApp: {phone number}
Address: {business address}

We aim to handle every complaint fairly and work with our customers to find a practical solution while maintaining the quality standards expected from Wolf Apex (Pvt.) Ltd.